Help & FAQ
Find fast answers to common questions about our products, shipping, orders, and returns.
💳 Orders & Payments
What payment methods do you accept?
We accept all major international credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure PayPal checkout. All transactions are encrypted via 256-bit SSL protocols.
In what currency are your prices charged?
All product prices on GERTIYY are denominated and billed in US Dollars (USD $). If your banking card is in another currency, your bank will convert the amount at the prevailing exchange rate.
Can I change or cancel my order after placing it?
We process orders rapidly to ensure prompt dispatch. If you need to make modifications or cancel an order, please email dunhui@vip.163.com immediately within 2 hours of placing the order.
📦 Shipping & Delivery
Do you offer international shipping?
Yes! We provide reliable worldwide tracked delivery to over 100 countries. Standard shipping is complimentary on all orders exceeding $150 USD.
How long will it take for my order to arrive?
Orders are typically dispatched within 1-2 business days. Transit times average 5 to 10 business days for North America and Western Europe, and 7 to 14 business days for other global regions.
How do I track my package?
As soon as your parcel is handed to the carrier, a dispatch confirmation email containing a live tracking link will be sent to your registered email address.
🔄 Returns & Care
What is your return window?
We provide a generous 30-day return policy from the date of package delivery. Items must be unworn, in original condition with protective pouches and tags attached.
How do I clean and care for my leather bags and fine jewelry?
For leather bags, avoid prolonged exposure to direct sunlight and moisture; nourish periodically with a neutral leather balm. For sterling silver and 18K vermeil jewelry, gently wipe with a micro-suede polishing cloth and store individually in the included GERTIYY keepsake pouch.
Still have questions?
Our customer care team is always delighted to assist you.
Email Concierge: dunhui@vip.163.com